Museum Curator Service

Support & Helpdesk

Official player assistance, technical FAQs, and direct inquiry portal

Frequently Asked Questions

How does local progress saving operate?
Patrol contract clearances, artifact imprints, and unlocked debrief dossiers are stored locally in your device's secured storage sandbox. If you switch devices, you can verify your game credentials in Settings.
Are network connections required during patrol?
Core tactical simulation rules and puzzle evaluations run smoothly on device. An active network connection is utilized for security integrity verification, diagnostic performance telemetry, and fetching official service announcements.
How can I reset my game progress?
Open the in-game Settings dialog from the title screen or pause menu, scroll to the "Clear Simulation Data" section, and confirm your choice. All progress will revert to the initial night shift state.
What should I do if an exhibit fails to respond?
Please ensure your device meets the minimum iOS 15.0 requirement and that low-power mode is disabled for optimal graphical frame rate. You may also submit a ticket below with your device details.

Submit a Support Ticket

Ticket #AG-0000 Created

Your observation report has been dispatched to the curator engineering logs. Our team reviews tickets continuously.